We’re very proud to announce that KLAS has recognized Nuance because the CDI chief in partnering with clients to drive effectivity and outcomes. It’s a testomony to our method as a CDI vendor—innovating for and with our clients to make sure that they succeed.
What does each healthcare group need once they spend money on a Scientific Documentation Integrity (CDI) answer? Measurable outcomes. They need to see higher effectivity and productiveness, improved high quality scores, extra correct reimbursement, and most significantly, they need their sufferers to obtain the absolute best care.
That’s why I’m so proud to share the findings of KLAS’s June 2023 Efficiency Report, during which Nuance is recognized as the highest CDI vendor for serving to clients drive effectivity and outcomes.
Within the report, Nuance ranks above different CDI distributors for driving tangible outcomes and supporting integration objectives. We additionally stand out as one in every of solely two distributors that surpass the market common in each these key classes for a healthcare expertise associate.
Why do our clients price Nuance so extremely? Definitely, we assist them show their CDI enterprise case and monitor how their funding is shifting the needle on the metrics that matter most. However I feel it’s additionally as a result of we care deeply about making a distinction for them—in each approach we are able to.
What it takes to create superior experiences and outcomes
At Nuance, we satisfaction ourselves on delivering best-in-class expertise and a superior buyer expertise. Each rely on constructing shut partnerships with healthcare organizations, who belief us to grasp their speedy challenges and long-term objectives.
This understanding permits us to evolve Nuance CDE One, our AI-driven documentation integrity answer, in lock-step with our clients’ wants. It additionally permits us to tailor implementations, whereas drawing on our decades-long relationships with EHR companions to make sure a clean integration expertise.
However—and that is important—we deeply care in regards to the sustained success of our clients. Lengthy after implementation, we stay invested in serving to them optimize their outcomes.
Our buyer success groups present ongoing assist for CDE One customers, equipping them with an array of instructional assets, coaching, and instruments. On the identical time, they work with CDI managers to make sure they will monitor efficiency at their desired degree of granularity.
Merely put, we make certain everybody can benefit from AI-powered expertise, and finally, really feel much more assured of their roles.
Why reporting is significant—and why Nuance stands out
It’s arduous to underestimate the significance of sturdy reporting. A robust reporting system lets you proof medical and enterprise outcomes rapidly and confidently. It additionally allows you to spot the early warning indicators of future issues, pinpoint coaching wants and alternatives, and optimize efficiency over time.
However reporting is one space the place many CDI answer customers really feel let down. KLAS notes, “Poor reporting is a typical grievance of CDI customers—64% of respondents categorical frustration with the reporting capabilities of their CDI answer. When reporting feels inadequate, customers are much less prone to really feel their answer has the performance needed for achievement.”
At current, some CDI options are assembly their customers’ reporting wants far more successfully than others. As KLAS observes, “Nuance stands out to clients […] for the outcomes pushed by the analytics bundle and for the system’s deep insights and visibility into knowledge and efficiency.”
To behave on insights generated by a CDI answer, a healthcare group must have faith of their validity and have the ability to talk them clearly to each stakeholder. KLAS says, “Nuance clients price the accuracy of the reporting excessive and really feel they’ve flexibility in creating studies and displaying knowledge.”
The seeds of CDI success
A real understanding of every group’s present wants and future objectives. A dedicated partnership that gives consultative recommendation and assist. The sturdy reporting to optimize efficiency and worth over time.
These are all seeds of success we plant with our clients—however we couldn’t do it with out them. And we’re humbled they price us so extremely. You’ll be able to learn the KLAS June 2023 Efficiency Report for Scientific Documentation Integrity right here.