Sonos CEO Patrick Spence has revealed an open letter addressing the event of the corporate’s new app, in addition to offering updates for its customers.
The revamped Sonos app, launched on 7 Could, was aimed toward making the audio firm seem extra in contact with buyer wants whereas introducing a sleeker person expertise.
Nonetheless, two months after its bug-laden rollout, customers have confronted “important issues” as a result of technical points leaving prospects with malfunctioning sleep timers, points with native music library administration, and an lack of ability to edit playlists or track queues.
Shortly following its Could launch, the corporate doubled down on its new design overhaul stating the brand new app launch took “braveness”, a comment described as “tone deaf” by customers.
“We’ve heard your issues concerning the app replace launched on Could 7 and recognize your endurance as we make enhancements,” Sonos’ official X account posted, earlier than sharing a direct hyperlink to Spence’s on-line assertion.
The apology letter emphasises that fixing the Sonos app stays a “primary precedence” for the corporate.
“We developed the brand new app to create a greater expertise, with the power to drive extra innovation sooner or later, and with the information that it will get higher over time,” Spence writes. “Nonetheless, since launch we have now discovered quite a lot of points. Fixing these points has delayed our prior plan to shortly incorporate lacking options and performance.”
The CEO continues outlining Sonos’ subsequent strikes to make sure buyer satisfaction with the brand new app, giving point out of bi-weekly focused software program updates which is able to add options and repair bugs.
The letter additionally features a precedence record aiming to deal with bugs with the music library by August and quantity sensitivity and error dealing with by September.
Nonetheless, wider points together with alarm reliability and playlist modifying won’t be fastened till between September and October.
The seemingly untimely app rollout has resulted in an apology from the CEO and firm – a transfer hoping to revive customers’ belief within the Sonos model. As for now, it seems like Sonos are doing as a lot as they will to satisfy the wants of their person base.
You may learn Spence’s open letter in full right here.
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