Congratulations to the 2024 Americas CX Buyer Hero Award Winners

For the Buyer Expertise staff, a spotlight of Cisco Dwell is at all times celebrating our prospects’ improvements. Immediately, we’re thrilled to announce our eight most up-to-date Cisco CX Buyer Hero Award winners.

These prospects have demonstrated excellence of their respective classes. They had been chosen from nominations acquired from throughout industries and the Americas area and we’re honored to showcase them today- congratulations to all our winners!

World Class Cybersecurity: Protection Intelligence Company

The World Class Cybersecurity award is introduced to a buyer who has partnered with Cisco Providers to efficiently strengthen safety and proactively function, shield, and defend its IT infrastructure. The winner is Protection Intelligence Company, a Division of Protection fight assist company. Dr. Jay Phipps and his staff collaborated with Cisco Providers to boost safety measures and operational efficiencies which contributed to a strengthened cybersecurity posture, guaranteeing their potential to keep up safe and dependable community operations within the face of evolving cyber threats. Additionally they achieved the excellence of being the primary authorities company to cross the brand new compliance and enhanced safety framework, showcasing the effectiveness of the collaborative efforts and modernization initiatives.

Please be part of us in congratulating the Protection Intelligence Company!

Distinctive Innovation: Michigan Drugs

The Distinctive Innovation award acknowledges a buyer that has achieved superb improvements by means of collaboration with Cisco CX.  The winner is Michigan Drugs, a number one medical facility that has been on a quest to remodel the way forward for well being care by means of modern medical training, groundbreaking discoveries, and extraordinary care since 1848. Ben Crissman and his staff labored with Cisco CX to revolutionize the connectivity panorama in a number of amenities with Open Roaming know-how. Now, units actually join “seamlessly” with out person intervention. On account of the implementation, 400,000 units are actually linked, enabling mobile service for all customers, significantly bettering the affected person and worker expertise, and enhancing operational effectivity. Clinicians and workers members not have to fret about organising connections in the midst of important duties or procedures. Care stays uninterrupted and clinicians can deal with what issues most. The change has additionally enhanced ROI of current infrastructure, improved scalability with Wifi 6E, and strengthened safety measures.

Please be part of us in congratulating Michigan Drugs!

Excellent Automation: Dish Wi-fi

The Excellent Automation Award is introduced to a buyer who partnered with Cisco CX and dramatically remodeled operations by utilizing automation. The winner is Dish Wi-fi. Mike (Mac) McNamara, VP Head of Community Engineering, and his staff partnered with Cisco CX to implement automation options resembling Clever Check Automation Framework (CXTAF), ensuing within the fast deployment of a greenfield, cloud-native, 5G community, connecting 70% of the US inhabitants. Utilizing CX automation options and CXTAF, Dish can now generate check circumstances in simply minutes as an alternative of what beforehand took days to perform. The Dish Community Operations staff can now carry out well being checks and troubleshooting throughout tens of 1000’s of units in simply minutes, utilizing automation to scale back truck rolls and fixed use of area technicians. Now, upkeep home windows have been considerably diminished, generally by as much as 50 p.c. Moreover, CXTAF intelligently identifies patterns of failure, serving to to shortly pinpoint the basis trigger.

Please be part of us in congratulating Mac and the Dish Wi-fi staff!

Digital Transformation Luminary: Gilead

The Digital Transformation Luminary award highlights a buyer that has efficiently achieved a powerful digital transformation by means of a partnership with Cisco CX. The winner of this award is Gilead, a worldwide biopharmaceutical chief. The corporate goals to be the biotech employer of alternative as they work towards their imaginative and prescient of a more healthy world for all folks. Transformation for Gilead centered on shifting to a Community-as-a-Service (NaaS) mannequin to supply a world-class finish person expertise by means of a wireless-first technique. By collaboration with Cisco CX, Jim Prass, Senior Director Worldwide Infrastructure & Operations, and his staff at Gilead are in a position to decide to a Service Degree Settlement of 99.99% uptime at important websites. The safer, extra sustainable community setting has streamlined IT operations and optimized efficiencies. As well as, they’ve enabled safe hybrid work for 18,000 staff throughout 130 areas in 34 international locations. On account of the transformation initiative, they’re additionally projecting energy consumption financial savings of roughly 20% in assist of Gilead’s sustainability objectives.

Please be part of us in congratulating Gilead!

Operational Excellence: BlackRock

This award acknowledges a buyer that’s realizing tangible and compelling outcomes by means of Success Tracks and CX Cloud. BlackRock is among the world’s main suppliers of funding, advisory, and danger administration options. This fast-growing firm strives to encourage innovation and problem the norm. A safe and steady community and dependable community operations are important for BlackRock’s success. Visibility into the community helps present that stability and keep away from downtime. When BlackRock was opening a brand new headquarters in New York, Harpreet Chadha, World Community Operations Supervisor at BlackRock, and his staff collaborated with Cisco CX to develop a complete adoption plan to onboard CX Cloud and join telemetry for instant insights and danger visibility. Now, 85% of their community units are seen in CX Cloud, enhancing visibility and optimizing operations with out incurring extra prices. Additionally they aligned with Cisco product administration to supply essential suggestions requests and secured their early entry to new options, enabling them to repeatedly enhance community visibility and speed up ROI.

Please be part of us in congratulating BlackRock!

AI Trailblazer: Mass Normal Brigham

The AI Trailblazer award goes to a buyer that has demonstrated success in getting ready its infrastructure to be an business chief in AI, in collaboration with Cisco CX. Mass Normal Brigham is a world-renowned built-in healthcare system, constructed on the legacy of two main educational medical facilities. The group has launched into an initiative utilizing Cisco CX with objectives to modernize their community, develop sustainable digital operations that meet the present and future wants of sufferers, and assist optimize effectivity and efficacy for researchers who devour and use massive quantities of medical and different knowledge. The specified outcomes of this initiative can be to drive operational efficiencies, optimize system connectivity, and reimagine the digital person expertise. By using AI-powered instruments like ambient documentation, Mass Normal Brigham is enabling docs to boost the affected person expertise end-to-end and can also be supporting researchers who conduct deep analysis with AI to raised diagnose and deal with ailments. Mass Normal Brigham’s management within the AI house will proceed to assist the supply of a superior affected person, care staff, worker, and researcher expertise general.

Please be part of us in congratulating Mass Normal Brigham!

Sustainability Chief Award: T-Cell

This award acknowledges a buyer that’s attaining their sustainability objectives by means of collaboration with Cisco CX. T-Cell is the primary & largest nationwide 5G community. They’ve the objective of net-zero emissions by 2040 by boosting operational effectivity by means of discount in upkeep, energy, and house prices whereas assembly the rising want for 5G and residential web to boost buyer expertise. Lori Ames, Vice President of Cloud, IP and Transport Growth, and her staff partnered with Cisco CX to speed up the deployment and refresh of the community. The CX engagement accelerated the deployment for T-Cell, serving to accomplish the refresh in half the unique predicted time. This migration time financial savings accelerated the achievement of their Internet-Zero emissions objective, by means of a major discount in energy consumption and house, leading to vital price financial savings. For his or her prospects, this improved 5G expertise with no service disruptions offers the extra advantage of an enhanced buyer expertise bettering buyer acquisition and loyalty.

Please be part of us in congratulating T-Cell!

Americas CX Buyer Hero of the Yr: Lowe’s

The CX Buyer Hero of the Yr award is our pinnacle award, for the client with the strongest general outcomes by means of collaborating with Cisco CX.

Lowe’s is among the largest dwelling enchancment retailers on this planet. Shad Aul, Senior Supervisor of Community Engineering, and his staff at Lowe’s attempt to place the client on the forefront of every thing they do by supporting the foundational Infrastructure to handle the wants of the enterprise and meet prospects’ expectations. Towards that finish, Lowe’s has leveraged Cisco CX and collaboration providers to modernize its know-how to enhance buyer satisfaction with a seamless omnichannel expertise, improve on-line gross sales, and to draw prime tech expertise. The revamp focuses on the contact heart, lowering pricey downtime and decreasing upkeep prices. Lowe’s seamlessly moved 25 enterprise items and eight,781 brokers from a legacy on-prem answer to at least one consolidated SaaS platform, Cisco Webex Contact Middle Enterprise, with none interruption. This transfer is saving Lowe’s tens of millions in legacy license charges and chopping IT assist prices. The brand new system has dealt with 1 million calls in Q1 2024, bettering scalability, reliability, and integration with current Cisco infrastructure, setting the stage for expanded buyer engagement, and future enhancements utilizing AI. Now, post-migration, Cisco Lifecycle Providers is accelerating time-to-value concentrating on AI use circumstances and their corresponding outcomes, whereas delivering providers centered round these outcomes.

Please be part of us in congratulating Lowe’s!

Discover our Cisco CX Superheroes Immediately

To be taught extra about our buyer heroes and their tales, go to our Buyer Tales Index – a catalog of tales highlighting how Cisco providers prospects are remodeling and innovating to drive affect of their organizations and internationally.

See a few of our most up-to-date tales right here:

• ANZ Financial institution- Enhancing worker and buyer expertise with community availability at one in all Australia’s largest banks
• Deutsche Financial institution– Enhancing the client expertise by means of automation at Germany’s main monetary providers supplier
• Telecom Egypt– Efficiently serving to to make sure a steady, proactive, and sustainable community setting

In case you are fascinated about sharing your individual buyer story, join with us at cxcustomerstories@cisco.com. We’d love to listen to from you! Keep tuned for extra CX updates!

Don’t have a narrative to inform simply but? We might help you construct it, proper alongside together with your community!

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