Thought Industries Helped Migrate Exterro Information With No Downtime
Exterro is a number one software program supplier for knowledge threat administration options. The corporate serves a worldwide neighborhood of shoppers and companions, together with enterprise-grade, blue-chip corporations within the legislation enforcement, banking, pharmaceutical, and authorized industries. These corporations depend on Exterro’s companies to maintain their crucial knowledge secure and safe.
Confronted with an LMS that was deprecating its companies, Exterro wanted a brand new studying answer that would ship on three guarantees:
- Securely and seamlessly transition 45,000 learners in 90 days with no downtime or interruptions in service.
- Assist the expansion and distinctive wants of their associate neighborhood.
- Present the partnership and performance to create an expertise that displays their model values whereas taking their studying enterprise to new heights.
Safe Onboarding With Velocity
With a looming deadline to transition from their outdated LMS to Thought Industries, Exterro confronted the daunting process of getting their new web site reside in 90 days. To make issues much more difficult, Exterro’s enterprise has distinctive wants for knowledge safety and uptime.
“The Exterro platform may be very strong, it’s extremely dependable, and it is one thing that’s used on a minute-by-minute foundation by our prospects,” mentioned Exterro’s Vice President of World Coaching, Sarah Hargreaves. “We couldn’t disrupt the educational of any single scholar, placing them on pause whereas we went by means of a migration journey. That was a very crucial factor for us. We did not need any downtime in any respect.”
The Exterro staff wanted to know that Thought Industries would take their onboarding course of as critically as Exterro treats its personal prospects. Information threat administration isn’t just one thing that Exterro delivers to its prospects. It is a requirement in every thing that they do. With the forms of purchasers they’ve, there must be full belief of their uptime and knowledge safety administration.
After rigorous planning and a focus to element by means of the onboarding course of, the staff met its purpose to be reside in 90 days. Based on Ms. Hargeaves, “The onboarding course of positively met our expectations. It was only a very nice and supportive expertise.”
The Significance Of Change Administration
Migrating 5000 learners with crucial uptime necessities could be a daunting process. However the Exterro staff discovered a associate in Thought Industries, who was prepared to lean in and guarantee expectations had been met at every stage of the onboarding course of.
“We had an enormous variety of learners…transferring something of that dimension, it will take some planning,” mentioned Ms. Hargreaves. “Issues could be very fast-paced with so many SaaS-based options to assist…there are numerous transferring elements for lots of people. And people issues had been baked into how we wished to handle this mission.”
With such a excessive quantity of learners and delicate knowledge to contemplate, change administration was high of thoughts for each groups. “To embark on a major migration journey and transfer onto a brand new platform with nice UX and UI, we wanted to make sure that all of the individuals concerned had been assured that nothing would go incorrect,” mentioned Ms. Hargreaves.
Firstly of the mission, the Exterro staff was admittedly nervous, as they wished to make certain the mission would unfold as anticipated. They did important planning and held common critiques as they moved by means of the mission. At every step, they stopped to take a look at how the method was working. They performed influence evaluation as they progressed, as they had been consistently excited about completely different situations that had been introduced to them.
The Thought Industries mission supervisor that was assigned to Exterro invested time in understanding their wants and listening to the concepts and issues in regards to the mission’s influence on their learners and their enterprise. Within the course of, it grew to become a relationship constructed on belief.
Serving A Associate Group
As a worldwide enterprise, Exterro helps an in depth channel neighborhood. Ensuring these companions can ship the identical degree of companies that Exterro supplies its personal frontline prospects is crucial to their success.
Thought Industries provides Exterro the power to create distinctive studying experiences for his or her employees, prospects, and channel companions utilizing Ti’s multi-tenancy answer, Panorama. Every of those audiences can use their personalised learner dashboards to “select their very own journey” and resolve what coaching they want within the second.
The factor that actually units Thought Industries aside from the competitors is Panorama. Panorama has simply blown us away with its alternatives. Completely blown us away.
– Sarah Hargreaves, Vice President, World Coaching, Exterro
When new channel companions are invited into the Exterro Academy, they enter through a associate portal, a spot that has been designed for his or her expertise. The content material introduced on these websites is branded by Exterro and designed solely for the usage of sure learners.
See the total Exterro case research right here.